The Dispatch / Delivery process...
> Your order is processed by our admin team.
> Your items are made in our UK factory as required.
> Your goods are then passed to our logistics partner.
> Our logistics partner calls you to book in your delivery.
> Your order is delivered to your property.
WE ESTIMATE DELIVERY TO BE 3-7 WORKING DAYS.
All our beds, mattresses and headboards are made to your specific requirements and delivered within 3-7 working days to the majority of UK mainland postcodes.
Once you have placed your order you will receive a telephone call from one of our dedicated team members to confirm the exact requirements of your order.
Once confirmed, your order will be passed to our production team.
We offer all customers an estimated lead-time, which is dependent on postcode area. This lead-time will be confirmed by our delivery partners 24-48 hours prior to your delivery slot. Please ensure your contact number is correct so the transport team can contact you.
If your postcode is not mentioned below, please expect delivery within 3-7 working days.
ZONE A: RH-LD-LL-SS-IP-CO-NR-LA-KA-SY-SN-TD-SN-SP-ME11-ME12, SA-PO-BN-TN-CT-BA-SO-CA (up to an additional 3 working days)
ZONE B: PA-FK-KY-PH-DG (up to an additional 5 working days)
ZONE C: TR-PL-TQ-EX-TA-DT-AB-IV-BH-DD-KW (up to an additional 7 working days)
Our delivery service is not available offshore, to Scottish highlands.. Scottish highlands includes; HS, IV41-IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE.
*Please note. All deliveries are to the ground floor access only. Delivery times quoted are only estimated and could change due to adverse conditions such as traffic or severe weather.
What will my delivery cost?
> Delivery is free for all UK mainland orders.
Will I receive all of my items at once?
> All items from the same order will be delivered at the same time.
Can I delay my delivery date?
> After placing your order please email us with your request and we can hold the order until you are ready to accept the delivery.
Will I receive updates about my delivery?
> We will send you a dispatch notification as soon as your order is with the courier, then you will usually receive SMS / email updates directly from the courier delivering your order.
What time of day will my delivery take place?
> Deliveries typically take place between 7am and 7pm. Our couriers are unable to give specific times for delivery but will provide you with an estimated window prior to the delivery via SMS/email.
Can I cancel my order before it is delivered?
> If you wish to cancel your order, please email firstname.lastname@example.org. Provided goods have not already left our warehouse, refunds will be processed within 48 hours.